Terms and Conditions
Welcome to Artefacto!
By accessing or using our website, you agree to comply with the following Terms of Use and Conditions. These terms govern your use of the services and products offered by Artefacto. Please read these terms carefully before placing an order.
1. Free Delivery Artefacto offers complimentary nationwide delivery across South Africa for all orders. Our free delivery service covers all areas within the Republic of South Africa. Please note that the delivery time may vary depending on your location.
- Delivery Time: Delivery typically takes between 3-7 working days, depending on stock availability and your location.
- Shipping Limitations: We only offer free delivery within South Africa. For international shipping, please contact us directly for pricing and availability.
Artefacto is not responsible for any delays or damages caused during shipping that occur outside of our control, including postal service delays, natural disasters, or events of force majeure.
2. 7-Days Free Returns We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 7-day free returns policy.
- Return Period: You have 7 days from the date of delivery to initiate a return.
- Condition of Items: All items must be returned in their original condition, unused, and in the original packaging to qualify for a return.
- Return Process: To initiate a return, please contact our customer service team at [email/contact details]. You will be given a return authorization, and we will arrange for free return shipping.
- Refunds: Once your return is received and inspected, we will process a refund to your original payment method. Please allow up to 14 business days for the refund to appear in your account.
Artefacto reserves the right to refuse returns if the items are not in their original condition, have been damaged, or if they fall outside of the return period.
3. Secure Payment At Artefacto, your privacy and security are our top priority. All payments made on our website are processed securely using the latest encryption technologies to protect your sensitive information.
- Payment Methods: We accept a variety of payment methods, including credit/debit cards and other secure payment gateways.
- Payment Security: All transactions are processed through secure payment gateways, and we do not store any sensitive financial information on our servers.
- Order Confirmation: After your payment is successfully processed, you will receive an order confirmation email. Please keep this confirmation for your records.
Artefacto is committed to safeguarding your personal and payment information. We use state-of-the-art encryption methods to protect your data during transactions and ensure your privacy is always maintained.
By using our website and placing an order, you acknowledge and agree to these terms. Artefacto reserves the right to update or modify these terms at any time, and such changes will be reflected on this page.
If you have any questions regarding our Terms of Use, please don’t hesitate to contact our customer service team at info@artefacto.co.za.